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How to troubleshoot iDrive issues on my BMW XM?

I have been experiencing issues with my iDrive on my BMW XM and I'm not sure how to fix it. The screen freezes and the controls don't respond. Can someone help me troubleshoot this issue?

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Hi Erica, I would suggest resetting your iDrive system by holding down the volume and eject buttons for 10 seconds. This will restart the system and should resolve the issue. If the issue persists, it may be a hardware problem and I would recommend taking your car to a BMW dealership for further assistance.

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