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How to troubleshoot issues with BMW iDrive system?

I'm having trouble with my BMW's iDrive system - it keeps freezing and I can't access any of the features. What could be causing this and how can I fix it?

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It sounds like there may be a software issue with your iDrive system. I would suggest resetting the system by pressing and holding the volume button and eject button at the same time for 10 seconds. If that doesn't work, you may need to update your system software or bring it in to a BMW dealership for further diagnosis.

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